Our goal is to leave you satisfied with any service or product you purchase from us. If you experience any issues with or have questions about our programs, services or products, please notify us as soon as possible so we can remedy the situation.
1. General Information
This Refunds Policy governs refund procedures for Ayurvedic programs, services or products provided by Eva Janoskova – Ayurvedika through the MyAyurvedika.com website (thereafter: Ayurvedika). By engaging our services, you agree to adhere to the terms stated in this policy.
2. Eligibility for Refunds
We offer refunds under the following circumstances:
- Service Non-Delivery by Ayurvedika: If, for any unforeseen reason, we are unable to provide the scheduled ayurvedic service, you will receive a full refund. We will make all reasonable efforts to reschedule the appointment.
- Customer Cancellation 48 Hours Prior: If you, as the customer, decide to cancel your service at least 48 hours before the scheduled appointment, you are eligible for a full refund.
- Dissatisfaction: If the consultation did not meet your expectations and you express your dissatisfaction within a reasonable timeframe.
3. Refund Process
- To initiate a refund, please contact our customer support at [email protected] within 7 days of your service.
- We will review your request and may require additional information to process your refund.
- If your refund is approved, we will process the refund within 7 business days.
4. Non-Refundable Services
All online products, programs, memberships, and trainings are non-refundable. These services are clearly identified in the description part.
5. Refund Fees
We do not charge any fees for processing refunds. You will receive the full refund amount.
6. Contact Information
If you have any questions or concerns about our Refunds Policy, please contact us at:
Eva Janoskova – Ayurvedika
Email: [email protected]
Address: Bradáčova 2, 851 02 Bratislava
Last updated: October 15, 2023